GoCami – Return and Refund Policy
At GoCami, we are committed to providing our customers with the best shopping experience. This policy outlines the terms and procedures related to product exchanges and refunds to ensure customer satisfaction and to offer a smooth and easy process.
1. Product Exchange Conditions
Product Condition:
Customers are entitled to request an exchange if the product received is defective or does not match the specifications they ordered.
Exchange Period:
Exchange requests must be submitted within 24 hours of receiving the product.
Non-Exchangeable Products:
Some items are not eligible for exchange, including:
- Opened products such as cosmetics and skincare items
- All electrical appliances (as they are not covered by warranty)
Delivery Delay:
If the order is not delivered within the specified timeframe (5 to 7 business days), the delivery company will return it automatically.
Exchange Procedure:
1. The customer must submit an exchange request through the website or via customer service.
2. The product must be kept in its original packaging.
3. The request will be reviewed. If it meets the criteria, the customer must provide:
- A video of the defective or incorrect product
- A receipt or invoice as proof of purchase. If unavailable, a photo of the product at delivery is required
4. Once verified, the replacement product will be sent, and the defective product will be collected from the customer upon delivery.
2. Refund Conditions
Product Condition:
Refunds are available if the product is defective or does not meet the ordered specifications.
Refund Period:
Requests must be submitted within 24 hours of receiving the product.
Refund Procedure:
1. The customer submits a refund request via the website or customer service.
2. The request is evaluated to ensure it meets the refund conditions.
3. If approved, the amount will be refunded through the original payment method within 24 hours.
3. Shipping and Return Costs
Shipping Charges:
- GoCami will cover shipping costs if the return is due to a defective product or an error on our part.
- If the customer wishes to return a product for other reasons, they may be responsible for return shipping fees.
4. Exceptions
The return and exchange policy does not apply to items purchased through special offers or heavy discounts.
Policies may vary depending on the product type or if the purchase was made during seasonal promotions or special occasions.
5. Company Rights
GoCami reserves the right to amend the return and refund policy at any time without prior notice. Updates take effect once published on the website.
For complaints or inquiries, customers may contact customer support for assistance and resolution.
At GoCami, we truly value your trust and continued support, and we always strive to ensure your complete satisfaction with every shopping experience.